Our ethanol fireplaces are built with 304-quality chrome steel and other outstanding components capable of withstanding warmth and blocking corrosion, earning them perfect for use equally indoors and outside. We also provide an sector-foremost five-calendar year guarantee on all of our versions.
Consumer is answerable for shipping and delivery charges when producing returns and delivery/dealing with expenses of primary purchase is non-refundable.
Please Notice that warranties vary by model, as each delivers its have coverage and conditions. Below, you’ll discover the guarantee details supplied by our makes.
These forms of returns are certainly not suitable less than a Free Returns Plan. If the get is apparently returned again to us, We are going to situation a refund back again in your approach to payment from the amount of the initial purchase minus inbound and outbound delivery costs, and any linked missed delivery and/or storage service fees.
Researched and purchased my fireplace from US FIreplace Shop. Pricing was a fair benefit however, the customer service was Superb! I had a difficulty with the immediate vent venting. I called US Fireplace and the proper products were despatched out the next day AND Janessa stayed along with my return authorization and despatched me the permissions and files I necessary to return the incorrect item and no cost to me, together with return shipping and delivery.
Functioning the device in an enclosed space without the need of correct air flow, resulting in overheating or incorrect combustion.
Most orders are processed within 2-5 small business times. Ordinarily that does not contain weekends and holidays. If we're dealing with a significant volume of orders, shipments can be delayed by a few days.
We will reimburse you no later on than thirty calendar days from the day on which we acquire the returned items. We are going to use precisely the same means of payment as you employed for the get, and you will not incur any expenses for this sort of reimbursement.
Refunds on returned goods: Refunds will include things like the original purchase value minus transport fees and also a twenty five% restocking fee. Refunds are issued to the original payment technique after the warehouse inspects and approves the return.
The sizing was perfect for us not also major nor smaller. Sits appropriate underneath our Tv set and can make it seem a lot better
Items should be opened, inspected, and analyzed within just 1 calendar year of shipping. Summerset Quest Series Built-in Gas Grill Claims related to lacking parts or concerns identified all through 1st-time installation or use will not be accepted if submitted soon after this era, no matter in the event the solution was mounted or 1st used.
Now we have just lately procured the Lorenzo fireplace. We've been so happy with this obtain. The fireplace arrived immediately it was straightforward to setup and It is gorgeous in our lounge place. I am fully in adore. Very little better than to sit down before the fire
Make sure you allow for supplemental days in transit for supply. If there will be an important delay in shipment of the order, We are going to Speak to you by way of electronic mail or telephone.
You bet it's going to! Bio Flame fireplaces are engineered to be warmth economical and radiate the heat into The BioFlame Fiorenzo Wall Mount Fireplace your home. As there is absolutely no venting, one hundred% of the heat created will remain in your area! You will find heat output requirements for a certain design on its solutions page.